Exchanges or Refunds
We are unable to refund or exchange tickets. If an event is sold out, we will endeavour to sell any unwanted tickets on the understanding that a 10% or £1.00 per ticket (whichever is greater) commission will be charged. Sale is not guaranteed. This does not affect your statutory rights.
Payments can be made in cash (if buying in person) or the following credit and debit cards – Visa, MasterCard, Visa Delta, Maestro, Electron and Solo. Tickets booked and paid for within 7 days of a performance will be kept at the Ticket Office for collection. Reservations must be paid for within 4 days of booking. We are unable to reserve tickets without payment in the four days prior to the performance. We don’t generally accept personal cheques except for group and subscription bookings, or for membership renewals. Tickets and memberships paid for by cheque will not be released until payment has cleared.
Patrons must state discounts they are entitled to at the time of booking, as they cannot be applied retrospectively. When a customer books a concession rate ticket for the first time, we will ask customers to collect their tickets from the Ticket Office and provide proof of concession status. The management reserves the right to introduce discounts and other price changes without notice. Discounts and special offers may be limited or subject to availability. We offer discounts for registered disabled patrons for all performances. Disabled patrons qualify for a concession rate and those customers who require assistance when visiting the theatre can also get a free ticket for their companion/carer. Concessionary rates do vary according to performance, so please check with the ticket office when booking.
All online and telephone bookings are subject to a £1 transaction fee, excluding disabled patrons and Group bookings. It does not apply to those booking in person at the Ticket Office and is only applicable per-booking and not per-ticket. It has been introduced to support the running costs of The Core at Corby Cube. As ticket revenue is divided between many different parties, an increase in ticket prices may not necessarily benefit the theatre. By adding a small transaction charge, we ensure every penny goes directly to The Core at Corby Cube.
Ticket Delivery and Collection
Tickets will be sent out by second class post if requested where time permits. If the performance is within 7 days of purchase, tickets will be held care of the Ticket Office and may be collected on presentation of the Debit/Credit Card used to make your booking.