General
The Management reserves the right to refuse admission or request any ticket holder to leave the theatre and take appropriate action to enforce this right, to change the advertised programme or casting of any performance without notification, and to provide alternative seats to those purchased of the same or greater value. Tickets are required for each child attending a performance. Parents are reminded that some performances are not suitable for young children. If you encounter any problems at a show please let one of our House Managers know immediately and they will endeavour to rectify the problem. Latecomers will not be admitted until a suitable break in the performance. The Core at Corby Cube is a strictly no smoking building. Please ensure that mobile phones, watch alarms and pagers are switched off. The use of cameras, video and tape recording equipment is strictly prohibited in all areas of The Core at Corby Cube. Ticket holders consent to the recording and filming of themselves as audience members. Tickets cannot be sold or offered for sale by customers from The Core at Corby Cube’s premises except from the Ticket Office. Only tickets purchased from our Ticket Office or our approved agents are valid for admission. Reselling a ticket for profit or commercial gain makes it void and the ticket holder may be refused entry.
Exchanges or Refunds
We are unable to refund or exchange tickets. If an event is sold out, we will endeavour to sell any unwanted tickets on the understanding that a 10% or £1.00 per ticket (whichever is greater) commission will be charged. Sale is not guaranteed. This does not affect your statutory rights.
Payments
Payments can be made in cash (if buying in person) or the following credit and debit cards – Visa, MasterCard, Visa Delta, Maestro, Electron and Solo. Tickets booked and paid for within 7 days of a performance will be kept at the Ticket Office for collection. Reservations must be paid for within 4 days of booking. We are unable to reserve tickets without payment in the four days prior to the performance. We don’t generally accept personal cheques except for group and subscription bookings, or for membership renewals. Tickets and memberships paid for by cheque will not be released until payment has cleared.
Discounts/Concessions
Patrons must state discounts they are entitled to at the time of booking, as they cannot be applied retrospectively. When a customer books a concession rate ticket for the first time, we will ask customers to collect their tickets from the Ticket Office and provide proof of concession status. The management reserves the right to introduce discounts and other price changes without notice. Discounts and special offers may be limited or subject to availability. We offer discounts for registered disabled patrons for all performances. Disabled patrons qualify for a concession rate and those customers who require assistance when visiting the theatre can also get a free ticket for their companion/carer. Concessionary rates do vary according to performance, so please check with the ticket office when booking.
Booking Fee
All online and telephone bookings are subject to a £1.50 transaction fee, excluding disabled patrons and Group bookings. It does not apply to those booking in person at the Ticket Office and is only applicable per-booking and not per-ticket. It has been introduced to support the running costs of The Core at Corby Cube. As ticket revenue is divided between many different parties, an increase in ticket prices may not necessarily benefit the theatre. By adding a small transaction charge, we ensure every penny goes directly to The Core at Corby Cube.
Ticket Delivery and Collection
Tickets will be sent out by second class post if requested where time permits. If the performance is within 7 days of purchase, tickets will be held care of the Ticket Office and may be collected on presentation of the Debit/Credit Card used to make your booking.
Additional T&Cs
These additional terms and conditions relate to access to the Venue in respect of any performance/screening which has been on sale following the introduction of rules and guidance from the UK government regarding coronavirus (Covid-19).
Furthermore, anybody booking tickets to a performance at the Venue should ensure they are familiar with the latest rules and guidance issued by the UK government regarding Covid-19 (https://www.gov.uk/coronavirus) and should not act contrary to such rules and guidance. Particular attention should be given to the rules and guidance around party size and household mixing, with reference to the relevant local Covid-19 alert levels.
Given the current circumstances surrounding the Covid-19 outbreak, We will refuse access to the Venue if any individual has, or if we have reasonable cause to believe that they have:
- in the last 10 days, developed a new, continuous cough, lost their sense of smell or taste, or had a high temperature;
- had a test for Covid-19 for which they have not yet had the results;
- in the last 10 days, tested positive for Covid-19;
- lived in the same household as someone who has tested positive for Covid-19 in the last 14 day; and/or
- been contacted by the NHS Test and Trace system and told to self-isolate and has not yet self-isolated for the period recommended by the NHS Test and Trace system.
By booking tickets to any performance at the Venue the lead booker (i.e. the individual booking tickets through the Company’s website or phone lines) confirms at the point of booking (by checking the box that they agree to the Company’s terms and conditions and these additional terms and conditions) that they (i) have read and will abide by the Company’s terms and conditions and these additional terms and conditions, (ii) are familiar with the latest rules and guidance issued by the UK government regarding Covid-19 and will not act contrary to such rules and guidance (paying particular attention to the rules and guidance around party size and household mixing, with reference to the relevant local Covid-19 alert levels), and (iii) do not believe that they, or anybody in their party that they are booking tickets for, could be refused access to the Theatre on the basis of the above.
It is the responsibility of the lead booker to check the above with their party at the time of booking and act responsibly. The Company asks that the lead booker reconfirm these points with each member of their party before travelling to the Theatre on the day of the relevant performance, checks the latest rules and guidance issued by the UK government regarding Covid-19 and contacts the Company at [email protected] if there are any problems or if there is any reason any member of the party should be refused access for the reasons outlined above.
If any member of the party is feeling unwell, displaying any symptoms of Covid-19 or believe they could be refused entry on the basis of the above we would ask them to please stay at home and not travel to the Venue on the day of the relevant performance.
Anybody who considers themselves to be clinically extremely vulnerable, or who is in a support bubble with or in the same household as anybody who considers themselves to be clinically extremely vulnerable, should pay specific attention to the guidance given by the government to support the clinically extremely vulnerable which is available here: https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19.
The Venue will operate certain measures for the safety and well-being of ticket holders at performances. One such measure will be undergoing a temperature check via the Venue’s thermal temperature equipment and this will be a condition of entry to the Venue and all ticket holders will be asked to comply with the process. If the Venue’s staff assess that a ticket holder’s temperature is elevated beyond a safe level (determined in the Venue’s sole discretion) then that ticket holder may be refused entry.
While at the Venue all ticket holders will be asked to observe further measures as directed by members of the Venue’s staff and/or the Venue’s signage, which may include social distancing, hand sanitising and face covering. All ticket holders have to avoid mingling with individuals from other parties, joining any other group or acting in a way which would contravene any applicable government regulations whilst on the premises and should cooperate with any staff directions in this regard. It is a condition of entry that all ticket holders comply with such directions and a failure to do so may result in the ticket holder being asked to leave the Theatre.
For the avoidance of doubt, whilst the Venue will be implementing a range of safety measures it cannot eliminate all risk and by attending the Venue each ticket holder is assuming the risks associated with Covid-19.
Please note that the Venue intends to co-operate fully with the NHS Test and Trace service and will ask each lead booker to provide certain information when booking tickets to any performance at the Theatre. Such information will only be used where necessary to help stop the spread of Covid-19. The Company will also display venue specific QR codes which may be scanned by any visitor to the Theatre with a copy of the NHS Covid-19 contract tracing app on their mobile device (more information about the app can be found here: https://www.nhs.uk/apps-library/nhs-covid-19).