While we are still the same theatre that you know and love, our priority is to keep our audiences, staff and artists safe.
To ensure the safety of everybody in our building we have made a few small changes to the way things work.
Please note that these details are subject to change in line with further government guidance.
We are proud to be a See It Safely accredited venue, in association with Society of London Theatres and UK Theatre.
We have also received the Visit England accreditation We’re Good To Go.
Please DO NOT ATTEND if you feel unwell or have symptoms of Covid-19. If you are unwell or self-isolating.
Please contact [email protected] and our Box Office will be able to provide you with an exchange or credit note worth the value of your tickets.
Our Covid Safety Procedures based on current government & industry guidelines
🎫 We will be using e-tickets which can be checked hands free. You can either print off or present your ticket for scanning on your phone.
💺 There will be a socially distanced section of the Auditorium on selected shows.
If you want to return to live shows but would feel better with some space around your bubble please phone our box office team on 01536 470470 to check availability and book in this area. Accessibility seating is included in this section. This auditorium section can be accessed without passing through other areas of the theatre unless wanting to use the restrooms or bars. We ask all audience members booking in this area to wear face coverings whilst moving to and from their seat. Seats will be allocated to allow for social distancing; sticking to your booked seat numbers ensures this distancing remains in place.
😷 A face covering may be required in certain areas of the building unless you are specifically exempt. Please ensure you have yours with you when visiting us.
↔️ Wherever possible whilst moving around, please maintain a safe distance from other parties to reduce the amount of new contacts whilst at the theatre.
✋ Hand sanitiser will be available upon entry and exit.
Sanitising will take place throughout the venue between every show.
Ventilation of our spaces will remain in place.
You will receive a pre-show email outlining policies and guidance for your visit.
We are committed to keeping our venue accessible and all of our Covid safety procedures have been created with full accessibility in mind.
Our hard of hearing headsets will be sanitised with anti-virus wipes between use.
If you have a preferential place to sit in the auditorium due to impaired sight or hearing, please let our Box Office staff know when booking and they will do their best to accommodate you
Buy With Confidence
Buy your tickets with confidence as we return together to enjoy live shows.
✓ Receive a credit or exchange if you are unwell or unable to attend an event because you are self-isolating.
✓ Receive a credit or refund if a show is cancelled.
For any questions regarding our Covid Safety Procedures, please contact [email protected]