While we are still the same theatre that you know and love, our priority is to keep our audiences, staff and artists safe.
To ensure the safety of everybody in our building we have made a few small changes to the way things work.
Please note that these details are subject to change in line with further government guidance.
We are proud to be a See It Safely accredited venue, in association with Society of London Theatres and UK Theatre.
We have also received the Visit England accreditation We’re Good To Go.
Please DO NOT ATTEND if you feel unwell or have symptoms of Covid-19. If you are unwell or self-isolating.
Please contact [email protected] and our Box Office will be able to provide you with an exchange or credit note worth the value of your tickets.
Our Covid Safety Procedures based on current government guidelines
We will be using e-tickets which can be checked hands free. You can either print off or present your ticket for scanning on your phone.
We may have staggered arrival times for different levels of the auditorium to ease crowding and limit queuing as necessary.
Audience members will be asked about potential symptoms on arrival.
Please wear a face covering at all times unless you are specifically exempt, or are eating or drinking.
Staff and volunteers will be on hand throughout to guide audience members to their seats and to toilets.
Please maintain a safe distance from other parties, avoid touchpoints as much as possible and observe the one way systems, barriers and signage in place.
Hand sanitiser will be available upon entry and exit.
Sanitising will take place throughout the venue between every show.
The stage will be distanced back from the closest audience members for the appropriate social distance.
Shouting, singing and chanting is not permitted in the auditorium.
Our venue will be signposted with an appropriate one way system to minimize proximity to other bubbles.
All bookings must be made in advance. You will receive a pre-show email outlining policies and guidance for your visit, including information on our restrooms and how to book your food and beverages in advance.
Please note: our bars will be open in line with the Government guidelines on the date of your show.
We are committed to keeping our venue accessible and all of our Covid safety procedures have been created with full accessibility in mind.
Lifts are available for those with access requirements.
Our hard of hearing headsets will be sanitised with anti-virus wipes between use.
If you have a preferential place to sit in the auditorium due to impaired sight or hearing, please let our Box Office staff know when booking and they will do their best to accommodate you
Buy With Confidence
Buy your tickets with confidence as we return together to enjoy live shows.
✓ Receive a credit or exchange if you are unwell or unable to attend an event because you are self-isolating.
✓ Receive a credit or refund if a show is cancelled.
For any questions regarding our Covid Safety Procedures, please contact [email protected]