Below is a list of frequently asked questions about our venue and services. If you can’t see the answer you are looking for, please visit our Feedback page or Contact Us.

If you have access needs, please visit our Access page.

Click on the category below to expand:

I would like to leave feedback about my recent visit
Please visit our Feedback page and complete the form to tell us more about your visit.

Lost property
If you think you have lost something while visiting us, please contact 01536 470470 or visit our Feedback page and complete a form under ‘I would like to feedback about my recent visit’.

You may also find more information on our Booking Information page.

How can I book a ticket?
Tickets can be purchased on our website, or visiting Ticket Office Office or calling 01536 4707470. Visit our Booking Information page for further information and Ticket Office opening times. Please note, to book tickets you must first register online – you will only need to do this once.

Do you accept Theatre Tokens?
Yes, we accept National Theatre Tokens and The Core at Corby Cube Gift Vouchers. Please note National Theatre Tokens can only be redeemed in person or via telephone, they cannot be used or purchased via our website.

Are concessions available on all tickets?
Concessions are available on many, but not all, shows. If concessions are available for a show they will be listed when you hover over the seat map at the booking stage.

All concessions are subject to availability and should be checked at the time of booking. Some concessions and ticket prices may only be available for a limited period, subject to demand.

Do I need a ticket for my child?
Children aged 18 months and above will require a ticket to attend the majority of our shows, while those under three go free. However, when a show is aimed specifically at pre-school audiences, children aged two and above will require a ticket. Please contact our Box Office for advice on a particular show if you are unsure.

How do it check the age suitability of a show?
When we know the age suitability of a show, we display this on the show page, on the left hand side. For more information of why a show may have a certain age recommendation, please contact our Ticket Office on 01536 470470 for advice.  Anyone under the age of fourteen must be accompanied by a paying adult.

How do I collect my tickets?
Tickets can be posted to you for a small fee of £1, or collected in person at the box office.

What do I do if my tickets haven’t arrived yet?
All our tickets are posted by Royal Mail second class, so can take up to 10 working days to arrive. If they have not arrived after 10 days please contact our Ticket Office, who will arrange for either a set of reprints to be issued or for you to collect reprints on the day of the show.

What if I can no longer attend the date I have booked?
Our tickets are sold on a no refunds, no exchange basis. Members of our Friends scheme are able to exchange tickets for another performance. We will endeavour to sell unwanted tickets, up to 24 hours before the event, on the understanding that a Gift Voucher to the value of the tickets (excluding transaction fees) will be supplied upon resale of the tickets. Where time permits, the original tickets must be returned to the Ticket Office before resale can be considered.

What should I do if I have not received an email confirmation after making a booking online?
If you don’t receive a confirmation email, please check your junk mail and add [email protected] to your address book so that delivery is not prevented by your spam filter. If you still find you have not received the confirmation email, please call our Ticket Office on 01536 470470 and our Ticket Office team will be able to assist you.

Can I book a wheelchair space online?
Currently wheelchair spaces are not available to book online. Please call or visit our Ticket Office to book these spaces.

Why can I not book a Group online?
For selected performances an allocation of tickets can be purchased at reduced prices to those advertised, so by calling Ticket Office you will always receive the best, most up to date discounts. You can find out these discounts and book by calling the Ticket Office.

I have heard a particular show is coming to the venue but can’t find it on your website?
The majority of our shows go on sale with our Spring, Summer or Autumn season brochures although some do go on sale in between. We recommend following us on Facebook or Twitter for announcements of new shows going on sale. Shows that have recently gone on sale appear in ‘New Shows On Sale’ section at the top of our What’s On. Our Friends receive advanced email notification of many show on-sale dates, alongside priority booking for season brochures and bespoke shows.

When I try to register a new account, it says that my email/username already exists in the system.
If you already have an account with Errol Flynn Filmhouse or Royal & Derngate, then you can use this same account at The Core. Simply log in with the same username and password to log into your account.

If you have an account and have forgotten your password, click here to reset your password. If you are still experiencing difficulties, please get in touch and we will be able to help.

How can I register for an account?
If you are booking tickets online for the first time, you will be prompted to register an account. To register for an account at any time, clicking the shopping basket icon at the top of the page, or the Log In button at the bottom and click Register. Click here to register a new account.

How can I log into my account?
You can access your account online by clicking the shopping basket icon at the top of the page, or the Log In button at the bottom. Click here to log into your account.

How can I update my name, address or email address on my account?
To update your details, log in to your account and click on the shopping basket icon at the top of the page. Click Manage My Account and then Edit Your Account Information to update your details, then Save Changes.

I wish to subscribe/unsubscribe from your mailing list
If you wish to subscribe/unsubscribe from post or emails from us, simply log in to your account and click on the shopping basket icon at the top of the page. Click Manage My Account and then Your Contact Preferences to update your details, then Save Changes. You can also speak to our Ticket Office in person or on 01536 470470.

I am having trouble getting into my account
Please check you are using the correct email address and password and that Caps Lock is turned off. If you have forgotten your password, click Forgot Password? and enter your email address. If you have changed your email address, your original email will remain your login. You will need to log in using your original email address and change your log in email address via the Edit Your Account Information tab. If you are unsure of which email address you are registered with or are having issues logging in, please contact our Ticket Office on 01536 470470.

I couldn’t log in so I created a new account
Please contact our Ticket Office in person or on 01536 470470 and they will be able to merge your accounts with your preferred email address.

I am subscribed to your mailing list but have not received/have stopped receiving emails
Please log in to your account and click on the shopping basket icon at the top of the page. Click Manage My Account and then Your Contact Preferences to check we have the correct email address for you and that you have ticked that we may contact you by email. Please also check your Junk/Spam folders to see if any emails from [email protected] have been sent there. If everything seems ok with your account, please get in touch with our Ticket Office and let them know your name and preferred email address, and if possible when you last recall receiving an email from us – we will then investigate.

How do I access my membership discounts online?
To access your discounts online, please log in with your username and password prior to selecting a show and seats. Your membership discounts will then be displayed when you hover over the seat map to select your seats.

I have recently purchased a membership but not received my membership pack and card yet?
Please call Ticket office on 01536 470470 and one of our sales advisors will be able to help you.

Can I buy a membership as a gift for somebody else?
Yes, you can. Please call Ticket Office on 01536 470470 and one of our sales advisors will be able to help you. Please note, you will be asked the full name, address and contact telephone number for the recipient.

If I buy a membership can I get the discount applied in the same order or do I need to buy my memberships then my tickets separately?
Your membership discount can be applied immediately if you buy over the counter or telephone. If you buy your membership online, you will need to complete this transaction first. Once the online membership transaction is complete, you can re-login with your username and password and your membership will now be recognised and all discounts will be applied.

Where can I park?
The car park directly behind The Core is Parkland Gateway Car Park which is operated by Corby Borough Council – For any parking related queries click here. Please visit our Find Us page for information about the closest car parks and directions.

Is there disabled parking available nearby?
There are a number of disabled badge holders’ parking spaces in Parkland Gateway Car Park with normal charges applicable. Visit our Access page for further information.

I don’t need to park I’m just dropping people off, where should I do this?
We recommend that drop-offs take place in Parkland Gateway Car Park and not George Street due to traffic restrictions in place.

What time should I arrive?
Auditorium doors open approx. 20 min before the advertised start time. We advise allowing plenty of time before the show to find parking, collect tickets, purchase drinks and snacks and find your seat.

What happens if I’m late for the start of the performance?
Performances will have a latecomers policy.  Each performance varies in their policy and you may be asked to wait until a suitable break in the performance.  You may also be required to sit in an alternative area of seating; however, you will be able to take your booked seat at the interval.

Will there be a support act?
Some comedy and music shows may have a support act. Where possible we will update this information on the individual show page – this may not be available until closer to the performance date. For the most up-to-date information, please speak to Ticket Office on 01536 470470.

Can my child sit on my lap?  
Children ages 18 months and under can sit on parents/guardians’ laps free of charge. Please note, for shows specifically aimed at pre-school audiences, children above this age will still require a ticket.

Are there hotels nearby?
Click here to find the nearest hotels to The Core on Google Maps, including Wetherspoons, Holiday Inn, Hampton by Hilton, Premier Inn and Best Western.

How long is the performance?
Where running times are available, we display this on the show page, on the left hand side. For new shows, the running time may not be available until closer to the performance date – please keep checking back or contact our Ticket Office on 01604 624811 for advice.

Can I bring food and drink in the performance?
Any food and drink (in plastic cups) purchased at The Core can be taken into the auditorium. We offer a wide selection of reasonably priced food and drink so kindly ask that you do not consume food or drink that has not been purchased on the premises. The money from our bars supports the ongoing running of the theatre.

Is photography/video recording permitted?
The use of cameras, video and tape recording equipment is strictly prohibited in our spaces, due to copyright law and to minimise any disturbance to the performers and other audience members.

Do you have booster seats for children?  
We have a limited number of booster seats available on a first come first served basis. If you require one, please ask a member of staff.

Can I take a pushchair into a performance?
A buggy store is provided free of charge. A member of staff will show you where this is.  Please note that all items are left at your own risk.

Is there a cash machine nearby?
Local cash points are located at nearby banks across the road in Corporation Street, including Halifax, Santander and Natwest.

Will there be merchandise?
If a show has merchandise available, this is housed at the bars, or on our specific Merchandise Desk at the top of the stairs.

Do you have a cloakroom?
We currently do not have cloakroom facilities.

Where can I purchase food and drink on site?
Please visit our Bars page for information about our range of food and drink available from B1 and B2 Bar.

Can I pre-order interval drinks?
You can pre-order interval drinks at any of our bars. They will be waiting at a clearly signposted point close to the bars on the floor level corresponding with your tickets.  

Do I need a ticket for my child?
Children aged 18 months and above will require a ticket to attend the majority of our shows, while those under go free. However, when a show is aimed specifically at pre-school audiences, children aged two and above will require a ticket. Please contact our Ticket Office for advice on a particular show if you are unsure.

How can I find out the age suitability of a show?
When we know the age suitability of a show, we display this on the show page on the left hand side. For more information of why a show may have a certain age recommendation, please contact our Ticket Office on 015360470470 for advice.  Anyone under the age of fourteen must be accompanied by a paying adult.

Do you have booster seats for children?  
We have a limited number of booster seats available on a first come first served basis. If you require one, please ask a member of staff.

Can I take a pushchair into a performance?
A buggy store is provided free of charge. A member of staff will show you where this is. Please note that all items are left at your own risk.

How do I find out about job vacancies at The Core?
All of our vacancies are advertised on our website under the ‘Our Jobs and Opportunities’ tab in the ‘About Us’ section. You will find all the information that you need about the vacancies and the application process here. Please note that we do not accept CVs for any of our vacancies, unless specified.

Do you offer work experience placements?
The Core operates a work experience programme throughout the year, with the exception of our dark period in August. Placements for students in Year 10 and 11 are for one week only and are presently available in Technical, Production and Creative Projects.

Please email [email protected] with a covering letter introducing yourself, including the area that you would like to work in, dates of your work experience and contact details.

Specific and longer term placements for university or college students or anyone who has left education are also available. Please email us for further details. Take a look at the work experience and volunteering opportunities we can offer here.

We do receive a large volume of applications but we will respond to your email as soon as possible.

Will you donate tickets etc for charity raffles?
We receive a high volume of requests for ticket donations for charity raffles and competition prizes. We try to accommodate where we can, but if you have not heard from us within 5 working days, please assume that your request has been unsuccessful.

 

Can I hire the venue for a wedding/event?
Yes, you can – visit Our Spaces for more information about our venue and  the services we offer. Please email [email protected] or call 01536 470472 for more information.

Do you have any activities for young people?
Visit our Get Involved page for more information about opportunities for young people, including our weekly sessions and  Holiday Projects on offer.

Do you offer any classes or courses for budding performers and theatre enthusiasts?
Visit our Get Involved page for more information about our groups for adults including our Test Lab and Forgotten Orchestra groups.

Can my band play a support slot at a concert?
Most support bands are booked in advance by the show’s promoter.